NEED ASSISTANCE?

Choose the contact option that works best for you and our team will be happy to help. 

Send a Message

Email
Have a question or need assistance? Send us a message at dugood@dugood.org and our team will be happy to help
 
Secure Message
For sensitive or confidential information, please use our secure message option within Online Banking or the DuGood Mobile App.

Debit and Credit Card Support

Need help with your debit or credit card? We have dedicated teams in place to give you the assistance you need.

Debit Cards

For help activating your debit card, changing your PIN, or reporting fraud, blocked transactions, or a lost or stolen card.

Activate Card or Change PIN
1 (800) 992-3808

Fraud, Blocked Transactions, Lost or Stolen Card
(409) 899-3430

Credit Cards

For assistance activating your credit card, updating your PIN, reporting fraud, or replacing a lost or stolen credit card. Follow the prompts to speak with a representative.

Card Activation, PIN Changes, Fraud, Lost or Stolen
1 (855) 615-5740

Request a Call Back

Didn’t find what you were looking for above? Our team is happy to help. If your question isn’t listed or you’d prefer to speak with someone at a later time, simply submit the form and a DuGood team member will reach out to you.

If you would prefer to connect via an email, you can reach us at dugood@dugood.org.

You can use this form to request assistance with accounts, services, general questions, or to schedule a call that works best for your schedule.

Important: For your protection, please do not include any personal information like your account or social security number.

Request a Call Back

Leave Feedback or File a Complaint

If you have a comment or concern about DuGood Credit Union, please contact us at the following numbers:

If you have a comment or concern about this website, partner sites, or any 3rd party linked sites, please contact the marketing department directly at (409) 923-1402 or Marketing@dugood.org.