FRAUD Detection
At DuGood, our goal is to protect your accounts.
Through our fraud detection program, we keep a close eye on your debit and credit card transactions, so we can spot potential fraud and stop scammers in their tracks.
ALERTING YOU TO FRAUD
If we suspect fraud, we'll call or text and ask you to verify your recent transactions.
TEXT MESSAGE
PHONE CALL
VOICEMAIL
All text alerts from DuGood Fraud Detection will come from: 37268
All DuGood Debit and Credit Card Fraud Detection inquiry calls will come from: (844) 650-0544
A case number will be provided.
Confirming Your Transactions
In our message, we'll ask you to verify a specific charge on your account by responding YES or NO.
If you respond YES, that confirms the transaction, and you will be able to continue using your card.
If you respond NO, you will be prompted to call us, and a temporary hold may be placed on your card.
If we're unable to reach you by text, we'll follow up with a phone call as well.
NEVER SHARE YOUR ACCOUNT information
Do not give out any of your account numbers over the phone, text , or email - even if it appears to be from DuGood. We will never ask ask for your PINs, account numbers, CVC code, or expiration date as we already have this information on file.
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