FRAUD Detection
At DuGood, our goal is to protect your accounts. Through our fraud detection program, we keep a close eye on your debit card transactions, so we can spot potential fraud and stop scammers in their tracks.
ALERTING YOU TO FRAUD
Text Message
PHONE CALL
VOICEMAIL
If we suspect fraud, we'll call or text and ask you to verify your recent transactions.
Confirming Your Transactions
In our message, we'll ask you to verify a specific charge on your account by responding YES or NO.
If you respond YES, that confirms the transaction, and you will be able to continue using your debit card.
If you respond NO, you will be prompted to call us, and a temporary hold may be placed on your debit card.
If we're unable to reach you by text, we'll follow up with a phone call as well.
NEVER SHARE YOUR ACCOUNT information
Do not give out any of your account numbers over the phone, text , or email - even if it appears to be from DuGood. We will never ask ask for your PINs, account numbers, CVC code, or expiration date as we already have this information on file.
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