Fraud Detection

 At DuGood, our goal is to protect your accounts.
Through our fraud detection program, we keep a close eye on your debit and credit card transactions, so we can spot potential fraud and stop scammers in their tracks. 

ALERTING YOU TO FRAUD

If we suspect fraud, we'll call or text and ask you to verify your recent transactions.

TEXT MESSAGE

PHONE CALL

VOICEMAIL

All text alerts from DuGood Fraud Detection will come from: 37268
All DuGood Debit and Credit Card Fraud Detection inquiry calls will come from: (844) 650-0544
A case number will be provided.

Is your Contact Information Up to Date?

If we can’t reach you, it’s difficult to help! Please keep your phone number, email, and mailing address updated with the credit union at all times.
Call your local branch.
Find a branch near you.

NEVER SHARE YOUR ACCOUNT information

Do not give out any of your account numbers over the phone, text , or email - even if it appears to be from DuGood. We will never ask ask for your PINs, account numbers, CVC code, or expiration date as we already have this information on file.

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