At DuGood, we're committed to serving our members before, during, and after a storm or other natural disaster. Although our branch offices will close if a mandatory evacuation is called—or for other reasons to keep our employees and members safe—our digital services will remain available, giving you access to your funds. All ACH deposits, share draft postings, debit and credit transactions will process as normal.
In the event a disaster affects our credit union, a disaster recovery site will be set up to ensure that all services continue or are restored as quickly as possible.
DuGood will utilize our website, www.dugood.org, email, text notifications, social media, or other electronic delivery channels to keep members up to date on credit union operations.
The credit union will reopen its offices as soon as it is safe to do so.
Be prepared with essential services
The services listed here are essential to being prepared for a disaster. Be sure you have them all in place before an emergency arises:
- A Credit Card
- A Debit Card
- Direct Deposit
You can apply for a debit or credit card within Online Banking and download a direct deposit form from our website. Plus, becoming familiar with DuGood's local and Nationwide free ATMs and branches will make sure you have convenient and free access to your money from anywhere.
In a disaster, expenses can add up quickly. Having a credit card is a great idea just in case you need it.
Our credit cards have:
- Low rates
- No annual or over-the-limit fees
- A 25-day grace period
- Reward points for every $2 spent
- Instant issue - making it faster and more convenient than ever before to get a card when you need one! Apply today.
- FREE CardValet app allows you to receive live transaction alerts and turn your card on or off with just a few clicks.
During past hurricanes, members with debit cards had immediate access to their money. Our debit cards are some of the safest in Southeast Texas and can be used at any ATM for immediate cash or to make purchases wherever you see the MasterCard logo. Our debit cards offer:
- Instant issue—making it faster and more convenient than ever before to get a card when you need one! Just stop by a branch.
- Free CardValet app allows you to receive live transaction alerts, and turn your card on or off with just a few clicks. Card Valet is also available in Online Banking for debit card holders.
- 24/7 Support. For help after hours, call the number on the back of your card or dial (409) 899-3430 and choose option 3.
- Fraud Detection to help keep a close eye on your debit transactions to stop scammers in their tracks.
- Courtesy Pay to avoid declined debits.
- Reward points for every $2 spent as a credit transaction
Be sure to sign up for Courtesy Pay in advance. Registering is easy—simply call or come by the credit union. Courtesy Pay covers most ATM transactions and purchases. Restrictions may apply and not all overdrafts are guaranteed.
Most employers offer direct deposit to their employees. DuGood accepts all direct deposits and can even assist small businesses in providing this service. Setting up direct deposit ahead of time will ensure your paycheck hits your account even if the credit union is closed. In order to set up direct deposit, you will need the following information:
- Our routing number: 313186679
- Your Account Number
- Your Savings or Checking Suffix
A Member Relations Representative will be glad to help you complete the necessary forms to set up direct deposit.
A checking account is great for daily spending. Our Advantage Checking gives you more! You’ll get all the features of a basic checking, PLUS NO ATM Fees, and extra perks like:
- 24/7 Roadside Assistance and so much more!
- Cell Phone Protection for up to 4 devices
- Identity Theft Protection with credit monitoring and alerts
Don’t wait until life’s unexpected events happen. Get the protection you need before you need it!
DuGood does not charge ANY ATM fees for Advantage Checking account holders regardless of where the transaction is conducted. However, a terminal surcharge fee may still apply at certain ATMs. Cell phone bill must be paid from your Advantage Checking to get the protection.
Be the first to get updates before, during, and after the storm by signing up for DuGood Text Notifications. We’ll keep you informed about:
- Information that may affect your account
- Disaster recovery efforts
- Branch closing and opening information
This service is a one-way communication channel. Effective June 1, we have a new text alert number. You’ll recognize our messages because they will come from DuGood at 409-228-7171.
Accessing Your Account
Access and manage your accounts 24/7 at home or on the go. Our online banking is protected by the strongest level of Internet security available. In addition to managing your money, you can find the nearest ATM or branch location, view statements, pay bills, send money with Zelle, and so much more. The DuGood app is available for iPhone, iPad, and Android devices.
Evacuation can take you anywhere! If you need to deposit a check, and you’re unable to get to a branch, Remote Deposit is the perfect solution. Open our mobile app, snap a photo, and submit. It’s as easy as 1-2-3. Registration is required—be sure to sign up in advance, as some restrictions apply.
Apple Pay, Google Pay, and Samsung Pay are available for DuGood members. It's fast and secure! Simply, hold your Apple watch or mobile device up to the checkout terminal and tap. Or pay friends and family via text with Apple Pay Cash.
DuGood has partnered with thousands of credit unions across the country through a shared branch network, so you can take care of your finances on the go. You can conduct transactions such as deposits, withdrawals, and check cashing. Your account number and state-issued ID are required to complete transactions.
To find a location near you, visit co-opsharedbranch.org. You can search for a location by city, state, or zip code.
Surcharge-free ATMs are available at all DuGood locations and within the CU PASS and CO-OP ATM Networks. Enjoy the convenience of dozens of locations in the Golden Triangle area, hundreds throughout the state, and thousands across the country. For a complete listing, visit our ATM Locations page.
DuGood does not charge ANY ATM fees for Advantage Checking account holders regardless of where the transaction is conducted. However, a terminal surcharge fee may still apply at certain ATMs.
If you find yourself without internet access, you can still connect to the credit union by telephone. Just call (409) 892-4500 to make transfers and check your account balances and transaction history.
Need to send money to your or someone else’s DuGood account? Here’s what you need to know.
Send funds to:
DuGood Federal Credit Union
7505 Eastex Freeway
Beaumont, Texas 77708
Final credit to:
Your name and account number (including suffix)
keep in contact with your credit union
Be sure to provide us with your current email address and cell phone number, so we can stay connected during a disaster.
To reach the credit union during an evacuation, please call:
- (409) 899-3430
- (409) 886-0726
- (409) 489-0300
- (281) 385-8010
documenting your property saves hassles
Explaining to an insurance adjuster what used to be sitting on your back porch or what’s no longer in your kitchen after the tree fell through it can be a daunting task. Be able to show proof. Take pictures or video inside and outside of your home showing any carports, awnings, storage buildings, and swimming pools before the storm. On the inside—show your appliances, furniture, electronics, clothing, and any other contents that may have to be replaced in the event your home is damaged or destroyed. Be sure to bring a camera with extra memory cards, or film to document any damage when you return home. These steps will provide valuable documentation, saving you time and any hassles when settling your claim with your insurance adjusters.
Please keep an eye on our home page and social media for the latest updates.
|DuGood Federal Credit Union||www.dugood.org|
|Find a nationwide shared branch or ATM near you.||co-opcreditunions.org/locator|
|National Hurricane Center||www.nhc.noaa.gov|
|National Weather Service||www.weather.gov|
|TxDOT hurricane information||www.txdot.gov|
|TxDOT road conditions||drivetexas.org|
|Jefferson County Emergency Management||www.co.jefferson.tx.us|
|What to do before, during, and after a hurricane.||www.ready.gov|
|Southeast Texas area Better Business Bureau||www.bbb.org|
|The STAN, Southeast Texas Alerting Network||www.thestan.com|