Disaster Readiness Information

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At DuGood, we are committed to serving our members before, during, and after the storm. Although our branch offices will close once a mandatory evacuation has been issued, a disaster recovery site will be set up to ensure that all services continue or are restored as quickly as possible. The credit union’s administration building is equipped with a natural gas powered generator that will assist us in serving you in the event of a disaster.

All direct deposits will be posted as they arrive once the disaster recovery site is established. Staff will be on hand to provide account balances, make transfers, wire funds, and check for deposits. DuGood will also utilize this website, dugood.org, text notifications, email, and other electronic delivery channels, as well as local media outlets, to keep members up to date on credit union operations. The credit union will reopen its offices as soon as it is safe to do so.

Providing You with Essential Services

The services listed here are essential to being prepared for a hurricane or other natural disaster. Be sure you have them all in place before an emergency arises:

  • A Credit Card
  • A Debit Card
  • A DuGood Advantage Checking Account

You can apply for a debit or credit card and download a direct deposit form within Online Banking. Plus, becoming familiar with DuGood’s local and nationwide free ATMs and branches will make sure you have convenient and free access to your money from anywhere.

Instant Issue Credit Cards with Rewards

During an evacuation, expenses add up quickly. Having a credit card is a great idea just in case you need it. Our credit cards have:

  • Low rates
  • No annual or over-the-limit fees
  • A 25-day grace period
  • Reward points for every $2 spent
  • Instant issue - making it faster and more convenient than ever before to get a card when you need one! Apply today.
  • FREE CardValet app which allows you to receive live transaction alerts and turn your card on or off with just a few clicks.

 

Instant Issue Debit Cards with 24/7 Support

During past hurricanes, members with debit cards had immediate access to their money. Our debit cards are some of the safest in Southeast Texas and can be used at any ATM for immediate cash or to make purchases wherever you see the MasterCard logo. Debit cards offer:

  • FREE CardValet app which allows you to receive live transaction alerts and turn your card on or off with just a few clicks.
  • 24/7 Support. For help after hours, call the number on the back of your card or dial (409) 899-3430 and choose option 3.
  • Courtesy Pay to avoid declined debits.

Be sure to sign up for Courtesy Pay in advance. Registering is easy. Simply call or come by the credit union. Courtesy Pay covers most ATM transactions and purchases. Restrictions may apply and not all overdrafts are guaranteed.

  • Reward points for every $2 spent as a credit transaction
  • Instant issue—making it faster and more convenient than ever before to get a card when you need one! Just stop by a branch.
  • Fraud Detection to help keep a close eye on your debit transactions to stop scammers in their tracks.

Advantage Checking Account

An Advantage Checking gives you more! For just $5 per month, you’ll get all the features of a basic checking, PLUS NO ATM Fees, and extra perks like:

  • Identity Theft Protection
  • Cell Phone Protection
  • 24/7 Roadside Assistance and so much more!

Don’t wait until life’s unexpected events happen. Get the protection you need before you need it!

DuGood does not charge ANY ATM fees for Advantage Checking account holders regardless of where the transaction is conducted. However, a terminal surcharge fee may still apply at certain ATMs.

Direct Deposit

Most employers offer direct deposit to their employees. DuGood accepts all direct deposits and can even assist small businesses in providing this service. Setting up direct deposit ahead of time will ensure your paycheck hits your account even if the credit union is closed. In order to set up direct deposit, you will need the following information:

  • Our routing number: 313186679
  • Your Account Number
  • Your Savings or Checking Suffix

Contact a Member Relations Representative today to apply for your own DuGood Debit or Credit Card. Your representative will be glad to help you complete the necessary forms to set up direct deposit.

Text Notifications

Be the first to get updates before, during, and after the storm by signing up for DuGood Text Notifications. We’ll keep you informed about:

  • Information that may affect your account
  • Disaster Recovery efforts

This service is a one-way communication channel. You’ll recognize our messages because they will come from DuGood FCU at 313131. 

Accessing Your Account

MOBILE APP

Carry DuGood with you wherever you go by downloading our mobile app for free. The DuGood app is available for iPhone, iPad, and Android devices. Use it to log in to Online Banking, find the nearest branch or free ATM across the country, and receive account alerts.

Remote Check Deposit

Evacuation can take you anywhere! If you need to deposit a check, and you’re far away from one of our nationwide branches, Remote Deposit is the perfect solution. Open our mobile app, snap a photo, and submit. It’s as easy as 1-2-3.

Digital Wallet

It’s fast and secure! Apple Pay, Google Pay, and Samsung Pay are available for DuGood members. Simply, hold your Apple Watch or mobile device up to the terminal, tap, and you’re done.

ONLINE BANKING

Access and manage your accounts 24/7 protected by the strongest level of Internet security available. DuGood’s website gives you access to your account at home and on the go. It allows you to find an ATM or branch location, view rates, contact the credit union by phone, or email, and more.

Nationwide Branch Locations

DuGood has partnered with thousands of credit unions across the country through a shared branch network, so you can take care of your finances on the go. You can conduct transactions such as deposits, withdrawals, and check cashing. Your account number and state-issued ID are required to complete transactions.

To find a location near you, visit co-opsharedbranch.org. You can search for a location by city, state, or zip code and even download a complete list of CU Service Center locations to your phone or computer.

Free ATM Networks

Surcharge-free ATMs are available at all DuGood locations, and within the CU PASS and CO-OP ATM Networks. Enjoy the convenience of dozens of locations in the Golden Triangle area, hundreds throughout the state, and thousands across the country. For a complete listing, visit our ATM Locations page.

DuGood does not charge ANY ATM fees for Advantage Checking account holders regardless of where the transaction is conducted. However, a terminal surcharge fee may still apply at certain ATMs.

Telephone Banking

(409) 892-4500 in the Southeast Texas Area
1-877-722-2733 Toll-Free

Wire Money

Need to send money to your or someone else’s DuGood account? Here’s what you need to know.

Send funds to:
DuGood Federal Credit Union
7505 Eastex Freeway
Beaumont, Texas 77708

Routing Number:
313186679

Final credit to:
Your name and account number (including suffix)

Keep in Contact with Your Credit Union

Be sure to provide us with your current email address, so that we can stay connected during a disaster.  You can also ask general questions by texting them from your mobile phone. Add txt@dugood.org to your contacts and get instant answers to your questions.

Contact Us

To reach the credit union during an evacuation, please call:

  • (409) 899-3430
  • (409) 886-0726
  • (409) 489-0300
  • 1-800-764-3328

 

Documenting your property saves hassles

Explaining to an insurance adjuster what used to be sitting on your back porch or what’s no longer in your kitchen after the tree fell through it can be a daunting task. Be able to show proof. Take pictures or video outside of your home showing any carports, awnings, storage buildings, and swimming pools before the storm. Continue to the inside—show your appliances, furniture, electronics, clothing, and any other contents that may have to be replaced in the event your home is damaged or destroyed. Be sure to bring a camera with extra memory cards, film, and/or tapes to document any damage when you return home. These steps will provide valuable documentation, saving you time and any hassles when settling your claim with your insurance adjusters.

Important Websites

DuGood Federal Credit Union www.dugood.org
Find a nationwide shared branch or ATM near you. co-opcreditunions.org/locator
Local site maintained by The Beaumont Enterprise. www.beaumontenterprise.com/hurricane
National Hurricane Center www.nhc.noaa.gov
National Weather Service www.weather.gov
TxDOT hurricane information www.txdot.gov/travel/hurricane.htm
TxDOT road conditions conditions.drivetexas.org/current
Jefferson County Emergency Management www.co.jefferson.tx.us/em.htm
National Weather Service www.weather.gov
What to do before, during, and after a hurricane. www.ready.gov/hurricanes
Southeast Texas area Better Business Bureau www.bbb.org
The STAN, Southeast Texas Alerting Network www.thestan.com
FEMA www.fema.gov
Red Cross www.redcross.org

Local News Sites

KBTV Channel 4 www.fox4beaumont.com
KFDM Channel 6 www.kfdm.com
KBMT/K-JAC Channel 12 www.12newsnow.com
KLVI-AM News Talk 560 klvi.iheart.com
KJAS 107.3 FM Jasper Radio www.kjas.com
Beaumont Enterprise www.beaumontenterprise.com
Port Arthur News www.panews.com
Orange Leader www.orangeleader.com
Hardin County News www.thehardincountynews.com