WE'RE HERE FOR YOU WHENEVER YOU NEED US.
Please don't hesitate to give us a call at (409) 899-3430 for assistance.
The health and safety of our members and staff is always our top priority. As COVID-19 continues to impact our community, we want to reassure you that we are taking all necessary steps to help protect you and our employees.
Our lobbies will reopen Monday, May 18 to serve you.
For your safety and well-being, we are limiting the number of members in the branch at one time. A greeter will welcome you at the door to find out more about your needs, and connect you with a DuGood representative as soon as possible.
We appreciate your patience as we practice social distancing.
All drive-thrus will continue to operate as normal.
For fast and easy access to your account, we encourage you to continue taking advantage of our Digital Services. Whether you need to manage your money, open an account, or apply for a loan - you can access our services from your computer or mobile device.
As always, if you have any questions, please don't hesitate to call us at (409) 899-3430. We are ready to serve you. Live Chat is also available from our web and online banking.
WHAT YOU CAN DO FROM HOME
We encourage all members who are not enrolled in the following services to enroll now. These remote services will help you manage your finances from home or a mobile device:
Sign up for essential services that will give you quick access to cash and the ability to make purchases:
Beware of fraudulent emails or websites that pretend to offer special deals on medical supplies or health-related items pertaining to COVID-19. Criminals are impersonating companies, charities or government agencies to steal your sensitive information such as usernames, passwords and account numbers.
Stay connected with the credit union by updating your contact information including email and mobile phone number. If you have any questions about these services, don’t hesitate to contact us at 409-899-3430 or firstname.lastname@example.org
WHAT WE ARE DOING
We have established employee safety guidelines to minimize any health risks. This includes, but is not limited to, frequent hand washing, cleaning and sanitizing work areas, avoiding high risk travel and staying home when sick with fever or flu-like symptoms.
Our COVID-19 Pandemic Team has been closely monitoring the impact and is following guidance and recommendations from the following sources:
We have validated operational technologies and are prepared to handle member needs.
We will continue to monitor the situation and make decisions with the well-being of our members and employees in mind.
We will post regular updates as conditions change and additional information becomes available.
We truly value your membership and consider it a privilege to serve you!